New regulations for consumer protection

10 January, 2025
consumer protection in e-commerce

The President of Colombia has enacted a law reforming the Consumer Statute, introducing key measures for digital purchases:

  1. Businesses must refund money within a maximum of 15 days when users exercise their right of withdrawal, including payments processed through financial entities.
  2. A “contact portal” is defined as any platform connecting suppliers with consumers for the offer and purchase of goods or services.
  3. For credit operations conducted through digital means, the law mandates clarity in prior information and transparency regarding fees and interest charges.
  4. Provisions have also been implemented to regulate delivery times, product availability, claims tracking, and refunds.

These measures aim to enhance transparency and build trust in Colombia’s digital commerce sector.

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