The President of Colombia has enacted a law reforming the Consumer Statute, introducing key measures for digital purchases:
- Businesses must refund money within a maximum of 15 days when users exercise their right of withdrawal, including payments processed through financial entities.
- A “contact portal” is defined as any platform connecting suppliers with consumers for the offer and purchase of goods or services.
- For credit operations conducted through digital means, the law mandates clarity in prior information and transparency regarding fees and interest charges.
- Provisions have also been implemented to regulate delivery times, product availability, claims tracking, and refunds.
These measures aim to enhance transparency and build trust in Colombia’s digital commerce sector.