In Colombia, the SIC has determined that products and services must comply with these three characteristics:

Safety:The product or service should not pose excessive risks to health and safety under normal use, installation, and maintenance. It must also comply with applicable technical regulations and sanitary standards to be considered safe.
Quality: It implies that the product complies with its own characteristics as well as those attributed according to the information provided.
Suitability: The product or service should fulfill the need it is intended to address.

Warranty: This is the mechanism by which the provider or producer is responsible for the safety, quality, and suitability of the products.
For How Long? If the company does not specify the duration, it is understood to be one year.
What Does the Warranty Include? The free repair of the good, as long as the good admits the repair. Otherwise, the replacement or refund of the money must be made. If the fault is persistent, the consumer can choose between a new repair, the total or partial refund of the price paid, or the exchange of the good. The warranty also involves providing complete instructions for the use, installation and maintenance of the product.
How to Be Exempt from Warranty Responsibility? The company must prove that the defect was caused by: force majeure or an unforeseen event, the actions of a third party, or improper use, installation, or maintenance by the consumer.