In Colombia there is a right of withdrawal. This implies that, with some exceptions, for the purchase and sale of goods or services made through a financing system granted by the producer or supplier, time-sharing, or any sale made through the use of a non-traditional or distance method (such as e-commerce), and which by its nature should not be consumed or has not been executed within 5 days, the consumer may terminate the contract, i.e. return things to the initial state and the price paid must be refunded.

Yes. If the sale is made by any electronic mechanism, such as the internet or telesales, and an electronic payment instrument (such as a card) has been used, there is an obligation to reverse the payment in the following cases:

• When the payment was made fraudulently.
• When the transaction was not requested.
• When the product purchased is not the one received.
• When the product is defective.
• When the product does not match the description.
• There is a period of 5 days from the time the consumer became aware of any of these circumstances to file a complaint with the supplier and proceed with the refund of the money.

Identification Information: If you provide a platform for consumers and sellers to interact, sellers must share identification details that are publicly available so consumers can file complaints or claims.
Product Information:

• When offering products, you must provide all necessary details (size, measurement, material, nature, uses, properties, quantity, quality, etc.) to help consumers make informed decisions.
• E-Commerce Details: Clearly state the accepted payment methods, delivery times, and the process for exercising the right of withdrawal.
• Inform the final price of the product (including taxes, or expenses incurred by the consumer to receive it).
• Transaction Receipt: After a purchase, send a receipt within one day that includes delivery information, the price, and the payment method.
• Data Security: Use security measures to protect consumer personal information and transaction details.
• Facilitate, in the same electronic medium, a mechanism for the consumer to file petitions, complaints or claims.