Law 2300 of 2023 has ushered in significant changes in the Registry of Excluded Numbers (“RNE”) administered by the Commission for the Regulation of Communications (“CRC”). From April 10th, consumers can join the mentioned Registry with the purpose of avoiding both the receipt of advertising text messages, as well as other contact channels such as app messages, emails, and commercial calls.
In accordance with this update, producers and service providers are obliged to consult the RNE before contacting registered consumers. As of April 3rd, the CRC enabled the platform for companies to register and access the consultation starting from April 10th.
Thus, in case of non-compliance by producers and providers, consumers have the option to file complaints with the Superintendence of Industry and Commerce (SIC), which will proceed with the corresponding investigations.
