{"id":4414181,"date":"2025-02-03T15:56:36","date_gmt":"2025-02-03T20:56:36","guid":{"rendered":"https:\/\/olartemoure.com\/doing-business-in-colombia-consumer-edition-customer-service\/"},"modified":"2025-02-03T15:56:38","modified_gmt":"2025-02-03T20:56:38","slug":"doing-business-in-colombia-consumer-edition-customer-service","status":"publish","type":"page","link":"https:\/\/olartemoure.com\/en\/doing-business-in-colombia-consumer-edition-customer-service\/","title":{"rendered":"Doing Business in Colombia Consumer Edition- Customer Service"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;-14px||-62px||false|false&#8221; custom_padding=&#8221;0px||0px|||&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row use_custom_gutter=&#8221;on&#8221; gutter_width=&#8221;1&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; width=&#8221;100%&#8221; max_width=&#8221;100%&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text disabled_on=&#8221;off|on|on&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Lato|900|||||||&#8221; text_text_color=&#8221;#FFFFFF&#8221; text_font_size=&#8221;38px&#8221; text_letter_spacing=&#8221;4px&#8221; text_line_height=&#8221;1.1em&#8221; background_color=&#8221;#003366&#8243; custom_padding=&#8221;36px||33px|34px|false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Doing Business in Colombia<\/p>\n<p>[\/et_pb_text][et_pb_text disabled_on=&#8221;off|on|on&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Lato||on||||||&#8221; text_text_color=&#8221;#FFFFFF&#8221; text_font_size=&#8221;38px&#8221; text_letter_spacing=&#8221;4px&#8221; text_line_height=&#8221;1.1em&#8221; 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_builder_version=&#8221;4.23.2&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#FFFFFF&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text disabled_on=&#8221;on|off|off&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Lato|900|||||||&#8221; text_text_color=&#8221;#FFFFFF&#8221; text_font_size=&#8221;50px&#8221; text_letter_spacing=&#8221;5px&#8221; text_line_height=&#8221;1em&#8221; background_color=&#8221;#003366&#8243; custom_margin=&#8221;-27px|348px||0px|false|false&#8221; custom_padding=&#8221;22px|0px|28px|58px|false|false&#8221; text_font_size_tablet=&#8221;50px&#8221; text_font_size_phone=&#8221;35px&#8221; text_font_size_last_edited=&#8221;on|phone&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Doing Business in<br \/>Colombia<\/p>\n<p>[\/et_pb_text][et_pb_text disabled_on=&#8221;on|off|off&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Lato||on||||||&#8221; text_text_color=&#8221;#FFFFFF&#8221; text_font_size=&#8221;36px&#8221; text_letter_spacing=&#8221;5px&#8221; text_line_height=&#8221;1em&#8221; background_color=&#8221;#003366&#8243; custom_margin=&#8221;-23px|348px||0px|false|false&#8221; custom_padding=&#8221;0px|0px|28px|58px|false|false&#8221; text_font_size_tablet=&#8221;50px&#8221; text_font_size_phone=&#8221;35px&#8221; text_font_size_last_edited=&#8221;on|phone&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Consumer Edition<\/p>\n<p>[\/et_pb_text][et_pb_image src=&#8221;https:\/\/olartemoure.com\/wp-content\/uploads\/2025\/02\/Recurso-15.png&#8221; title_text=&#8221;Recurso 8&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;|7px||49px|false|false&#8221; custom_padding=&#8221;41px||||false|false&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.23.4&#8243; _module_preset=&#8221;default&#8221; 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custom_padding=&#8221;||||false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p style=\"text-align: left;\">How to Achieve an Effective Customer Service System?<\/p>\n<p>[\/et_pb_text][et_pb_text disabled_on=&#8221;off|on|on&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Lato|900|||||||&#8221; text_text_color=&#8221;rgba(0,0,0,0.78)&#8221; text_font_size=&#8221;25px&#8221; text_letter_spacing=&#8221;2px&#8221; text_line_height=&#8221;1em&#8221; custom_margin=&#8221;||||false|false&#8221; custom_padding=&#8221;||||false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p style=\"text-align: left;\">How to Achieve an Effective Customer Service System?<\/p>\n<p>[\/et_pb_text][et_pb_divider divider_weight=&#8221;6px&#8221; disabled_on=&#8221;on|off|off&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; width=&#8221;150px&#8221; max_width=&#8221;150px&#8221; module_alignment=&#8221;left&#8221; custom_margin=&#8221;-24px||19px||false|false&#8221; custom_padding=&#8221;|0px||0px|false|false&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][et_pb_divider divider_weight=&#8221;6px&#8221; disabled_on=&#8221;off|on|on&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; width=&#8221;110px&#8221; max_width=&#8221;150px&#8221; module_alignment=&#8221;left&#8221; custom_margin=&#8221;-12px||19px||false|false&#8221; custom_padding=&#8221;|0px||0px|false|false&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; header_5_font=&#8221;|700|||||||&#8221; header_5_font_size=&#8221;20px&#8221; text_orientation=&#8221;justified&#8221; custom_padding=&#8221;|50px|||false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<ul>\n<li>Robust Customer Service System: Depending on the nature of the product or service, it&#8217;s advisable to have a customer service system that is robust and efficient enough to handle consumer requests.<\/li>\n<li>Accessible Communication Channels: Use communication channels that are user-friendly for consumers, minimizing additional burdens for contact and ideally providing immediate assistance.<\/li>\n<li>Traceability: Given the strong consumer protection in Colombia, it&#8217;s recommended to keep records of all handled requests to address any potential future claims. Traceability helps the company demonstrate good customer service management. <\/li>\n<li>Respond to Complaints and Requests in 15 Days: In Colombia, the right of petition is a fundamental right, so the law requires responses to consumer requests within a maximum of 15 business days.<\/li>\n<li>Provide Personalized Responses: This will give consumers the feeling that their request has been carefully analyzed and addressed.<\/li>\n<\/ul>\n<p>[\/et_pb_text][et_pb_divider show_divider=&#8221;off&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#e6e6e6&#8243; custom_padding=&#8221;||||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_divider color=&#8221;#e6e6e6&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Lato|900|||||||&#8221; text_text_color=&#8221;rgba(0,0,0,0.78)&#8221; text_font_size=&#8221;30px&#8221; text_letter_spacing=&#8221;5px&#8221; text_line_height=&#8221;1em&#8221; custom_margin=&#8221;||||false|false&#8221; custom_padding=&#8221;|44px||42px|false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p style=\"text-align: left;\">Doing Business<br \/>in Colombia<\/p>\n<p>[\/et_pb_text][et_pb_text disabled_on=&#8221;on|off|off&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Lato||on||||||&#8221; text_text_color=&#8221;rgba(0,0,0,0.78)&#8221; text_font_size=&#8221;25px&#8221; text_letter_spacing=&#8221;5px&#8221; text_line_height=&#8221;1em&#8221; header_font_size=&#8221;28px&#8221; custom_margin=&#8221;-40px||||false|false&#8221; custom_padding=&#8221;|44px||42px|false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p style=\"text-align: left;\">Consumer Edition<\/p>\n<p>[\/et_pb_text][et_pb_text disabled_on=&#8221;off|on|on&#8221; 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custom_padding=&#8221;29px|44px|29px|42px|true|false&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; disabled_on=&#8221;on|on|on&#8221; disabled=&#8221;on&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p style=\"text-align: left;\">Doing Business<br \/>in Colombia<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Lato||on||||||&#8221; text_text_color=&#8221;#FFFFFF&#8221; text_font_size=&#8221;25px&#8221; text_letter_spacing=&#8221;5px&#8221; text_line_height=&#8221;1em&#8221; header_font_size=&#8221;28px&#8221; background_color=&#8221;#003366&#8243; custom_margin=&#8221;-53px||1px||false|false&#8221; custom_padding=&#8221;|44px|0px|42px|false|false&#8221; hover_enabled=&#8221;0&#8243; border_width_bottom=&#8221;5px&#8221; border_color_bottom=&#8221;#FFFFFF&#8221; global_colors_info=&#8221;{}&#8221; disabled_on=&#8221;on|on|on&#8221; disabled=&#8221;on&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p style=\"text-align: left;\">Competition Edition<\/p>\n<p style=\"text-align: left;\">[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Lato|900|||||||&#8221; text_text_color=&#8221;#FFFFFF&#8221; text_font_size=&#8221;30px&#8221; text_letter_spacing=&#8221;5px&#8221; text_line_height=&#8221;1em&#8221; background_color=&#8221;#333333&#8243; custom_margin=&#8221;||||false|false&#8221; custom_padding=&#8221;28px|44px|28px|42px|true|false&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; disabled_on=&#8221;on|on|on&#8221; disabled=&#8221;on&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p style=\"text-align: left;\">Doing Business<br \/>in Colombia<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Lato||on||||||&#8221; text_text_color=&#8221;#FFFFFF&#8221; text_font_size=&#8221;25px&#8221; text_letter_spacing=&#8221;5px&#8221; text_line_height=&#8221;1em&#8221; header_font_size=&#8221;28px&#8221; background_color=&#8221;#333333&#8243; custom_margin=&#8221;-52px||||false|false&#8221; custom_padding=&#8221;|44px||42px|false|false&#8221; hover_enabled=&#8221;0&#8243; border_width_bottom=&#8221;5px&#8221; border_color_bottom=&#8221;#FFFFFF&#8221; global_colors_info=&#8221;{}&#8221; disabled_on=&#8221;on|on|on&#8221; disabled=&#8221;on&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p style=\"text-align: left;\">Antitrust Edition<\/p>\n<p style=\"text-align: left;\">[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; fullwidth=&#8221;on&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_fullwidth_image src=&#8221;https:\/\/olartemoure.com\/wp-content\/uploads\/2025\/01\/Fondo.png&#8221; title_text=&#8221;Fondo&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_fullwidth_image][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Doing Business in ColombiaConsumer EditionDoing Business inColombiaConsumer EditionHow to Achieve an Effective Customer Service System?How to Achieve an Effective Customer Service System? Robust Customer Service System: Depending on the nature of the product or service, it&#8217;s advisable to have a customer service system that is robust and efficient enough to handle consumer requests. Accessible Communication Channels: Use communication channels that are user-friendly for consumers, minimizing additional burdens for contact and ideally providing immediate assistance. Traceability: Given the strong consumer protection in Colombia, it&#8217;s recommended to keep records of all handled requests to address any potential future claims. Traceability helps the company demonstrate good customer service management. Respond to Complaints and Requests in 15 Days: In Colombia, the right of petition is a fundamental right, so the law requires responses to consumer requests within a maximum of 15 business days. Provide Personalized Responses: This will give consumers the feeling that their request has been carefully analyzed and addressed. 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