{"id":4413447,"date":"2025-01-23T14:40:39","date_gmt":"2025-01-23T19:40:39","guid":{"rendered":"https:\/\/olartemoure.com\/doing-business-in-colombia-consumer-edition-rules-on-e-commerce\/"},"modified":"2025-02-03T15:07:30","modified_gmt":"2025-02-03T20:07:30","slug":"doing-business-in-colombia-consumer-edition-rules-on-e-commerce","status":"publish","type":"page","link":"https:\/\/olartemoure.com\/en\/doing-business-in-colombia-consumer-edition-rules-on-e-commerce\/","title":{"rendered":"Doing Business in Colombia Consumer Edition-Rules on E-Commerce"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;-14px||-62px||false|false&#8221; custom_padding=&#8221;0px||0px|||&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row use_custom_gutter=&#8221;on&#8221; gutter_width=&#8221;1&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; width=&#8221;100%&#8221; max_width=&#8221;100%&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text disabled_on=&#8221;off|on|on&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Lato|900|||||||&#8221; text_text_color=&#8221;#FFFFFF&#8221; text_font_size=&#8221;38px&#8221; text_letter_spacing=&#8221;4px&#8221; text_line_height=&#8221;1.1em&#8221; background_color=&#8221;#003366&#8243; custom_padding=&#8221;36px||33px|34px|false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Doing Business in Colombia<\/p>\n<p>[\/et_pb_text][et_pb_text disabled_on=&#8221;off|on|on&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Lato||on||||||&#8221; text_text_color=&#8221;#FFFFFF&#8221; text_font_size=&#8221;38px&#8221; text_letter_spacing=&#8221;4px&#8221; text_line_height=&#8221;1.1em&#8221; background_color=&#8221;#003366&#8243; custom_margin=&#8221;-29px||||false|false&#8221; custom_padding=&#8221;0px||33px|34px|false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Consumer Edition<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; disabled_on=&#8221;off|off|off&#8221; _builder_version=&#8221;4.23.2&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;||1px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;1_2,1_2&#8243; use_custom_gutter=&#8221;on&#8221; gutter_width=&#8221;1&#8243; make_equal=&#8221;on&#8221; disabled_on=&#8221;off|off|off&#8221; _builder_version=&#8221;4.23.2&#8243; _module_preset=&#8221;default&#8221; width=&#8221;100%&#8221; max_width=&#8221;100%&#8221; custom_margin=&#8221;-60px||0px||false|false&#8221; custom_padding=&#8221;||0px|0px||&#8221; border_width_bottom=&#8221;8px&#8221; border_color_bottom=&#8221;#003366&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.23.2&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#FFFFFF&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text disabled_on=&#8221;on|off|off&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Lato|900|||||||&#8221; text_text_color=&#8221;#FFFFFF&#8221; text_font_size=&#8221;50px&#8221; text_letter_spacing=&#8221;5px&#8221; text_line_height=&#8221;1em&#8221; background_color=&#8221;#003366&#8243; custom_margin=&#8221;-27px|348px||0px|false|false&#8221; custom_padding=&#8221;22px|0px|28px|58px|false|false&#8221; text_font_size_tablet=&#8221;50px&#8221; text_font_size_phone=&#8221;35px&#8221; text_font_size_last_edited=&#8221;on|phone&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Doing Business in<br \/>Colombia<\/p>\n<p>[\/et_pb_text][et_pb_text disabled_on=&#8221;on|off|off&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Lato||on||||||&#8221; text_text_color=&#8221;#FFFFFF&#8221; text_font_size=&#8221;36px&#8221; text_letter_spacing=&#8221;5px&#8221; text_line_height=&#8221;1em&#8221; background_color=&#8221;#003366&#8243; custom_margin=&#8221;-23px|348px||0px|false|false&#8221; custom_padding=&#8221;0px|0px|28px|58px|false|false&#8221; text_font_size_tablet=&#8221;50px&#8221; text_font_size_phone=&#8221;35px&#8221; text_font_size_last_edited=&#8221;on|phone&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Consumer Edition<\/p>\n<p>[\/et_pb_text][et_pb_image src=&#8221;https:\/\/olartemoure.com\/wp-content\/uploads\/2025\/02\/Recurso-14.png&#8221; title_text=&#8221;Recurso 9&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;|7px||49px|false|false&#8221; custom_padding=&#8221;41px||||false|false&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.23.4&#8243; _module_preset=&#8221;default&#8221; background_image=&#8221;https:\/\/olartemoure.com\/wp-content\/uploads\/2024\/01\/Trabaje-con-nosotros-02.png&#8221; parallax=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/olartemoure.com\/wp-content\/uploads\/2025\/01\/Portada.png&#8221; title_text=&#8221;Portada&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;-21px||||false|false&#8221; custom_margin_tablet=&#8221;-21px||||false|false&#8221; custom_margin_phone=&#8221;15px||||false|false&#8221; custom_margin_last_edited=&#8221;on|phone&#8221; custom_padding=&#8221;0px||||false|false&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;||0px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;2_3,1_3&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;RGBA(255,255,255,0)&#8221; width=&#8221;100%&#8221; max_width=&#8221;100%&#8221; custom_margin=&#8221;-55px|auto||auto|false|false&#8221; custom_padding=&#8221;0px||0px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;2_3&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;|||60px|false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_divider color=&#8221;RGBA(255,255,255,0)&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][et_pb_text disabled_on=&#8221;on|off|off&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Lato|900|||||||&#8221; text_text_color=&#8221;rgba(0,0,0,0.78)&#8221; text_font_size=&#8221;30px&#8221; text_letter_spacing=&#8221;5px&#8221; text_line_height=&#8221;1em&#8221; custom_margin=&#8221;||||false|false&#8221; custom_padding=&#8221;||||false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p style=\"text-align: left;\">Can a Customer Cancel Their Purchase?<\/p>\n<p>[\/et_pb_text][et_pb_text disabled_on=&#8221;off|on|on&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Lato|900|||||||&#8221; text_text_color=&#8221;rgba(0,0,0,0.78)&#8221; text_font_size=&#8221;25px&#8221; text_letter_spacing=&#8221;2px&#8221; text_line_height=&#8221;1em&#8221; custom_margin=&#8221;||||false|false&#8221; custom_padding=&#8221;||||false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p style=\"text-align: left;\">Can a Customer Cancel Their Purchase?<\/p>\n<p>[\/et_pb_text][et_pb_divider divider_weight=&#8221;6px&#8221; disabled_on=&#8221;on|off|off&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; width=&#8221;150px&#8221; max_width=&#8221;150px&#8221; module_alignment=&#8221;left&#8221; custom_margin=&#8221;-24px||19px||false|false&#8221; custom_padding=&#8221;|0px||0px|false|false&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][et_pb_divider divider_weight=&#8221;6px&#8221; disabled_on=&#8221;off|on|on&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; width=&#8221;110px&#8221; max_width=&#8221;150px&#8221; module_alignment=&#8221;left&#8221; custom_margin=&#8221;-12px||19px||false|false&#8221; custom_padding=&#8221;|0px||0px|false|false&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; header_5_font=&#8221;|700|||||||&#8221; header_5_font_size=&#8221;20px&#8221; text_orientation=&#8221;justified&#8221; custom_padding=&#8221;|50px|||false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>In Colombia there is a right of withdrawal. This implies that, with some exceptions, for the purchase and sale of goods or services made through a financing system granted by the producer or supplier, time-sharing, or any sale made through the use of a non-traditional or distance method (such as e-commerce), and which by its nature should not be consumed or has not been executed within 5 days, the consumer may terminate the contract, i.e. return things to the initial state and the price paid must be refunded.<\/p>\n<p>[\/et_pb_text][et_pb_text disabled_on=&#8221;on|off|off&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Lato|900|||||||&#8221; text_text_color=&#8221;rgba(0,0,0,0.78)&#8221; text_font_size=&#8221;30px&#8221; text_letter_spacing=&#8221;5px&#8221; text_line_height=&#8221;1em&#8221; custom_margin=&#8221;||||false|false&#8221; custom_padding=&#8221;||||false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p style=\"text-align: left;\">Can a Customer Request a Payment Reversal for a Product or Service?<\/p>\n<p>[\/et_pb_text][et_pb_text disabled_on=&#8221;off|on|on&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Lato|900|||||||&#8221; text_text_color=&#8221;rgba(0,0,0,0.78)&#8221; text_font_size=&#8221;25px&#8221; text_letter_spacing=&#8221;2px&#8221; text_line_height=&#8221;1em&#8221; custom_margin=&#8221;||||false|false&#8221; custom_padding=&#8221;||||false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p style=\"text-align: left;\">Can a Customer Request a Payment Reversal for a Product or Service?<\/p>\n<p>[\/et_pb_text][et_pb_divider divider_weight=&#8221;6px&#8221; disabled_on=&#8221;on|off|off&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; width=&#8221;150px&#8221; max_width=&#8221;150px&#8221; module_alignment=&#8221;left&#8221; custom_margin=&#8221;-24px||19px||false|false&#8221; custom_padding=&#8221;|0px||0px|false|false&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][et_pb_divider divider_weight=&#8221;6px&#8221; disabled_on=&#8221;off|on|on&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; width=&#8221;110px&#8221; max_width=&#8221;150px&#8221; module_alignment=&#8221;left&#8221; custom_margin=&#8221;-12px||19px||false|false&#8221; custom_padding=&#8221;|0px||0px|false|false&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; header_5_font=&#8221;|700|||||||&#8221; header_5_font_size=&#8221;20px&#8221; text_orientation=&#8221;justified&#8221; custom_padding=&#8221;|50px|||false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Yes. If the sale is made by any electronic mechanism, such as the internet or telesales, and an electronic payment instrument (such as a card) has been used, there is an obligation to reverse the payment in the following cases:<\/p>\n<ul>\n<li>When the payment was made fraudulently.<\/li>\n<li>When the transaction was not requested.<\/li>\n<li>When the product purchased is not the one received.<\/li>\n<li>When the product is defective.<\/li>\n<li>When the product does not match the description.<\/li>\n<li>There is a period of 5 days from the time the consumer became aware of any of these circumstances to file a complaint with the supplier and proceed with the refund of the money.<\/li>\n<\/ul>\n<p>[\/et_pb_text][et_pb_text disabled_on=&#8221;on|off|off&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Lato|900|||||||&#8221; text_text_color=&#8221;rgba(0,0,0,0.78)&#8221; text_font_size=&#8221;30px&#8221; text_letter_spacing=&#8221;5px&#8221; text_line_height=&#8221;1em&#8221; custom_margin=&#8221;||||false|false&#8221; custom_padding=&#8221;||||false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p style=\"text-align: left;\">Additional Aspects To Consider?<\/p>\n<p>[\/et_pb_text][et_pb_text disabled_on=&#8221;off|on|on&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Lato|900|||||||&#8221; text_text_color=&#8221;rgba(0,0,0,0.78)&#8221; text_font_size=&#8221;25px&#8221; text_letter_spacing=&#8221;2px&#8221; text_line_height=&#8221;1em&#8221; custom_margin=&#8221;||||false|false&#8221; custom_padding=&#8221;||||false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p style=\"text-align: left;\">Additional Aspects To Consider?<\/p>\n<p>[\/et_pb_text][et_pb_divider divider_weight=&#8221;6px&#8221; disabled_on=&#8221;on|off|off&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; width=&#8221;150px&#8221; max_width=&#8221;150px&#8221; module_alignment=&#8221;left&#8221; custom_margin=&#8221;-24px||19px||false|false&#8221; custom_padding=&#8221;|0px||0px|false|false&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][et_pb_divider divider_weight=&#8221;6px&#8221; disabled_on=&#8221;off|on|on&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; width=&#8221;110px&#8221; max_width=&#8221;150px&#8221; module_alignment=&#8221;left&#8221; custom_margin=&#8221;-12px||19px||false|false&#8221; custom_padding=&#8221;|0px||0px|false|false&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; header_5_font=&#8221;|700|||||||&#8221; header_5_font_size=&#8221;20px&#8221; text_orientation=&#8221;justified&#8221; custom_padding=&#8221;|50px|||false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Identification Information: If you provide a platform for consumers and sellers to interact, sellers must share identification details that are publicly available so consumers can file complaints or claims. <br \/>Product Information:<\/p>\n<ul>\n<li>When offering products, you must provide all necessary details (size, measurement, material, nature, uses, properties, quantity, quality, etc.) to help consumers make informed decisions.<\/li>\n<li>E-Commerce Details: Clearly state the accepted payment methods, delivery times, and the process for exercising the right of withdrawal.<\/li>\n<li>Inform the final price of the product (including taxes, or expenses incurred by the consumer to receive it).<\/li>\n<li>Transaction Receipt: After a purchase, send a receipt within one day that includes delivery information, the price, and the payment method.<\/li>\n<li>Data Security: Use security measures to protect consumer personal information and transaction details.<\/li>\n<li>Facilitate, in the same electronic medium, a mechanism for the consumer to file petitions, complaints or claims.<\/li>\n<\/ul>\n<p>[\/et_pb_text][et_pb_divider show_divider=&#8221;off&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#e6e6e6&#8243; custom_padding=&#8221;||||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_divider color=&#8221;#e6e6e6&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Lato|900|||||||&#8221; text_text_color=&#8221;rgba(0,0,0,0.78)&#8221; text_font_size=&#8221;30px&#8221; text_letter_spacing=&#8221;5px&#8221; text_line_height=&#8221;1em&#8221; custom_margin=&#8221;||||false|false&#8221; custom_padding=&#8221;|44px||42px|false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p style=\"text-align: left;\">Doing Business<br \/>in Colombia<\/p>\n<p>[\/et_pb_text][et_pb_text disabled_on=&#8221;on|off|off&#8221; 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